Privacy Policy

01

Information we collect

We collect information you provide directly to us and information gathered automatically when you use our website or services.

Information you provide:

• Name, email address, and phone number submitted through our contact form
• Property details and location information you share during consultation
• Communications you send to us by email or other channels
• Business and financial information relevant to property management agreements

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent, and navigation patterns on our website
• Referral source (how you found our website)
• Device identifiers and cookie data

02

How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide consultation services
• To manage and administer property management agreements
• To send you monthly performance reports and financial statements relevant to your property
• To communicate service updates, operational notices, and relevant information
• To improve our website and services based on usage patterns
• To comply with legal obligations and enforce our agreements
• To protect the security and integrity of our operations

We will not use your information for purposes materially different from those described above without first notifying you and, where required, obtaining your consent.

03

Sharing your information

Aurora Stays does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted third parties who assist us in operating our business (e.g. email platforms, accounting software, cloud storage), subject to confidentiality obligations
• Booking platforms: Information necessary to list and manage your property on platforms such as Airbnb and Booking.com, as required by those platforms' terms
• Legal requirements: When disclosure is required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: In any other circumstance where you have given explicit permission

04

Cookies and tracking

Our website uses cookies - small text files stored on your device - to improve your browsing experience and help us understand how visitors use our site.

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand traffic patterns and improve our content
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. We do not use cookies for advertising purposes or share cookie data with advertising networks.

05

Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations.

Contact form submissions are retained for up to 24 months. Information related to active property management agreements is retained for the duration of the agreement and for 7 years thereafter in accordance with applicable tax and financial record-keeping requirements. You may request earlier deletion of your data subject to any legal retention obligations.

06

Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to certain processing of your information
• Portability: Request your information in a structured, machine-readable format
• Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

07

California residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.

California residents have the right to know what personal information we collect, disclose, or share; the right to delete personal information we have collected; the right to opt out of the sale of personal information (not applicable as we do not sell data); and the right to non-discrimination for exercising these rights.

To submit a verifiable consumer request, contact us at info@aurorastays.com.

08

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, we will notify you as required by applicable law.

09

Third-party links

Our website may contain links to third-party websites, including booking platforms such as Airbnb and Booking.com, and our Dubai parent company's website at auroramanagement.ae. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.

10

Children's privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12

Contact us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: